RETURNS

Returns made simple

If your new style just won't fit - we've got your back! Our returns process is very simple:

100 days returns guarantee, no questions asked!
We cover returns shipping in many countries (Germany, Austria, Belgium, Luxembourg, Denmark and Poland)
Hasslefree and fast return processing.
We are always there for you personally: returns@aesparel.com

Free returns even outside of Germany with the Paypal returns service

(Additional fees and customs duties may apply for shipments outside the EU).

Returns FAQs

The fastest and easiest way is to use our Retourenportal. After finishing the process you can just return the undesired articles to us and we will issue a refund in no time. Instead of a direct exchange, you can just place a new order through our webshop

If you have any questions or need assistance regarding returns & shipments, feel free to reach out to us: returns@aesparel.com . We've got your back! =)

If you want an update regarding the processing status of your return, please reach out to returns@aesparel.com

Please keep in mind that it can take up to 2 weeks until the refund appears on your account.

We kindly ask you to only reach out in urgent cases so that our team can focus on getting your return processed as quickly as possible

Our goal is to give you the fastest and easiest exchange experience possible. This is why we don't do direct exchanges. Instead we automatically refund all incoming returns.

So you can just send your undesired articles back to us and order your new desired size or style through our webshop.

We're happy to assist you. If you have any questions regarding exchanges or returns, we're just one e-mail away:

returns@aesparel.com

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Returns made simple

Returns FAQs